Shipping policy

Aussie Pooch Direct Shipping Policy

Domestic Shipping (Australia):

• Standard Shipping: We offer free standard shipping on all orders over $89.00 within Australia. For orders under $89.00, a flat rate of $10.00 applies. Standard shipping typically takes 3-7 business days.

International Shipping:

• Availability: We currently do not ship to select international locations.

Order Processing Time:

• Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Notifications:

• You will receive an email notification with tracking information once your order has been shipped. You can track your order's progress using the link provided in the email.

Lost or Damaged Packages:

• If your package is lost or damaged during transit, please contact us at aussiepoochoffice@aussiepm.com.au within 7 days of the expected delivery date. We will work with the carrier to investigate the issue and resolve it as quickly as possible.

Returns and Exchanges:

• If you are not completely satisfied with your purchase, please refer to our Return Policy for information on how to return or exchange an item.